How do I report a bug?

Modified on Wed, 13 Dec, 2023 at 11:02 AM

If you encounter a problem with LimePhone and want to report a bug, you can follow these steps:

 

1. Visit the LimePhone and select the Live Chat.

 

2. Submit a request.

 

3. Please provide a brief description of the issue you're experiencing.

 

4. Specify the area of the product where the problem is occurring (e.g., call handling, messaging, settings).
 
5. Indicate the LimePhone app you're using (Android app, or web).
 
6. Mention the browser or app version you're currently using.
 
7. If possible, attach any relevant screenshots or screen recordings that illustrate the issue. This can help the support team better understand and address the problem.
 
8. Submit the request.

 

Once you've reported the bug, the LimePhone team will review the information and either provide troubleshooting steps or escalate the issue to their tech team for further investigation. 

 

Depending on the complexity of the problem, it may not be resolved immediately, but the team will work towards fixing it in future updates to the app.

 

By reporting bugs, you contribute to improving LimePhone's performance and user experience.

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