Is LimePhone HIPAA Compliant?

Is LimePhone HIPAA Compliant?

Yes, we are! Let's delve into the details.

What is HIPAA?

Chances are, if you're here, you're already familiar with HIPAA. HIPAA stands for Health Insurance Portability and Accountability Act, a federal law establishing national standards to safeguard sensitive patient health information from unauthorized disclosure.

Is SMS a HIPAA-compliant channel?

While SMS isn't inherently secure due to potential lack of encryption and personal device usage, it can be used in a HIPAA-compliant manner. Healthcare providers must ensure patient consent for SMS communication and use a business solution with adequate security measures to protect PHI (Personal Health Information).

How do we protect PHI?

LimePhone stores all PHI in a secure HIPAA-compliant cloud environment and follows standard encryption protocols to safeguard your data at every stage.

How to get started?

1. Initiate a discussion with a LimePhone representative to explore our platform and your business needs.
2. Select the best plan tailored to your requirements.
3. Review and complete our Business Associate Agreement (BAA).
4. Configure user permissions, auto-responses, and patient consent opt-in.
5. Go live!

What are the costs?

HIPAA Compliant messaging costs vary depending on several factors. Please contact your LimePhone representative or reach out to sales at 415-214-8977 for further details.

Is MMS (multimedia) messaging covered?

Absolutely! MMS or multimedia messaging is eligible for HIPAA compliance. Outbound MMS sent by customers who sign a BAA with LimePhone for HIPAA compliant use cases will be covered.

Is Live Chat HIPAA compliant?

Yes, you can utilize our website widget for SMS or Live Chat conversations with your patients.

Is WhatsApp HIPAA compliant?

No, WhatsApp, a subsidiary of Facebook, does not sign BAAs, and LimePhone's integration for WhatsApp cannot be used for HIPAA compliant use-cases at present.

Is the LimePhone API HIPAA compliant?

Yes, the LimePhone API enables your team to securely send messages and manage contact information, including ePHI. However, integrating the LimePhone API into third-party services or utilizing webhook features to transmit information to third-party services will necessitate a BAA with all involved vendors and careful handling of ePHI.

Note: The above information does not constitute official legal advice from LimePhone. We advise consulting legal counsel when implementing SMS communications in your practice.

Questions? Contact [email protected] or text us at +1 (415) 430-9601.