Making Calls From Your Desktop

Created by Vincent Hawley, Modified on Tue, 12 Dec, 2023 at 12:43 PM by Vincent Hawley

Here's how to make calls through your desktop

Log in to your Desktop App
 
Making a call from your desktop
 
Select the 'open dialer' icon. 
 
The dialer will appear.
 
Enter the number you wish to call, select the virtual number you wish to call from, for example, if you're calling the US, use your US virtual number.
 
Press the call button to begin the call.
 
Callback
First, we'll call your phone. Once you answer, we'll call the customer's phone. From their perspective, it's like you called directly from your virtual number.
 
Enter the customers number, select the virtual number you wish to call from, and press call.
Your call will be connected within 20 seconds.
 
Returning a call
 
Select the 'Lead Preview' button.
 
Select either Call or Callback.
 
The dialer will appear with the lead phone number pre-populated.
Select the virtual number you wish to call from, for example, if you're calling the US, use your US virtual number.
 
Press the call button to begin the call.
 
Important Information
Ensure you have Credit on your account to make calls.

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