Call Routing and IVR

Created by Hito Sumi, Modified on Wed, 13 Dec, 2023 at 9:54 AM by Hito Sumi

Here's how to set up Call Routing and IVR

Go to Numbers and select 'Manage'.
 
Scroll to 'Where should we forward incoming calls?'
 
Select from the following:
 

Platform
Team
User
Voicemail
IVR
Using the drop down boxes, configure the route of calls.

Changes will automatically be updated and saved.
 
Important Information
 
This function is only available to Admin Users
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