Incoming calls are going straight to missed

Modified on Wed, 13 Dec, 2023 at 10:07 AM

If you're experiencing an issue where you receive missed call push notifications without hearing the ring, there are several factors to consider:

1.
Caller hangs up before the call connects: The most common reason for incoming calls to go straight to missed without ringing is when the caller hangs up before enough time passes for you to receive the ring. For instance, if someone quickly dials your number and hangs up, it will register as a missed call without any ringing. This situation can be more prevalent if you have a phone menu or IVR (interactive voice response) set up. If callers hang up before selecting an option, it will result in a missed call notification.

2.
Connection issues: As a VOIP phone, LimePhone relies on a strong internet connection (WiFi or data) to function properly. If your connection is unstable or unreliable, it may lead to missed incoming calls. To address this, try switching to a different internet source (e.g., WiFi to data or vice versa) or resetting your router. Additionally, third-party extensions, firewalls, or VPNs could potentially block LimePhone's connection. Temporarily disabling these tools can help determine if they are causing the issue.

3.
LimePhone settings: There are various settings within LimePhone that control call routing and notification preferences. Here are a few settings to consider:
Do Not Disturb: If you have enabled Do Not Disturb, incoming call notifications will be turned off for a specific duration, resulting in missed calls.
Business hours: Business hours settings determine when incoming calls can be received and when they are forwarded to voicemail. Calls outside of business hours may be categorized as missed calls without ringing.
Phone number muting: If you have muted a specific phone number, you won't receive notifications for incoming calls on that line. The calls may go straight to voicemail without ringing.
Work schedule: Setting a work schedule controls when you can receive notifications. If there are no available agents to answer calls and they occur outside of the defined work schedule, they will be sent to voicemail without ringing.

4.
Push notifications not enabled: Ensure that you have granted LimePhone permissions to send push notifications to your device. If push notifications are not enabled, you won't receive proper incoming call notifications. On the web or desktop apps, check LimePhone Notifications for Company and User.

If you have checked these factors and the issue persists, it's advisable to reach out to LimePhone support for further assistance. They can investigate the specific issue and provide additional guidance.