Troubleshooting one-way call audio

Modified on Wed, 13 Dec, 2023 at 10:35 AM

If you or the other party on your call is experiencing one-way audio, where one person cannot hear the other, there could be several factors causing this issue.

Here are some possible reasons and steps to address one-way call audio:

1.
Device settings: Check your device settings to ensure that the necessary permissions, including microphone access, are enabled. Also, verify that the other party hasn't placed the call on hold or toggled on mute unintentionally.

2.
Jitter: One-way audio can be a result of jitter, indicating a connection issue during the call. Jitter affects the transmission of audio packets, leading to packet loss and loss of audio. To address this, follow these steps:

Check your internet connection: Reset your router if you're using WiFi or switch to a different internet source (e.g., WiFi to cellular data or vice versa).

Verify your device: In addition to the internet connection, the issue might be related to your device. Try the following:
Close any CPU-intensive programs running in the background that could impact your device's performance.
Switch between mobile and desktop devices to see if one works better with your current internet connection.
Completely power down your device and restart it to refresh the system and resolve potential software-related issues.

If the above steps don't resolve the issue, further investigation may be necessary. If the one-way audio issue occurs only with a specific contact, it is likely a problem on their end.

For all other instances of one-way audio, submit a request to LimePhone support with the following information:

Your LimePhone phone number.

The phone numbers of three contacts with whom you experienced the one-way audio issue.

The approximate date and time of the affected calls.

The LimePhone app you were using (e.g., iOS, Android App, desktop, dialer).

By providing this information, LimePhone support will be able to investigate the issue and provide appropriate assistance. Additionally, specify whether the audio was missing throughout the entire call or only at certain times.