Preventing your messages from being filtered as spam

Modified on Wed, 13 Dec, 2023 at 10:39 AM

To increase the chances of your messages being delivered without being filtered by the receiving carrier, it's important to follow best practices and ensure compliance with messaging guidelines.

Here are some steps you can take to reduce the risk of message filtering:

1.
Obtain Consent: Before sending messages to your clients, ensure that they have explicitly consented to receiving communications from you. Keep a record of this consent, such as a physical document or a timestamp of online sign-up.

2.
Provide Opt-Out Option: Include opt-out information in your initial message to clients. Inform them of how they can unsubscribe or opt-out of receiving further messages from you. For example, you can include a message like "Reply STOP to unsubscribe." LimePhone provides features to facilitate opt-ins and opt-outs, which you can learn more about in their help articles.

3.
Clearly Identify Yourself: When contacting clients for the first time, clearly state your identity. For instance, you can say, "Hey there, this is Ty from LimePhone." Identification is necessary in the initial message only.

4.
Avoid Spam and Unwanted Content: Ensure that your message content is free from spam, unwanted, or illegal content. Examples of content to avoid include messages related to cannabis, prescription medication, fraudulent activities, phishing attempts, malware or viruses, hate speech, harassment, or abusive language.

Best practices

Avoid sending suspicious links, especially if you're using URL shorteners.

Refrain from sending the same message content to a large number of contacts.

Keep your messages concise and avoid excessive length.

Avoid using marketing-specific language that may be flagged as spam.

Exercise caution when sending a high volume of messages to a client with whom you don't have prior communication history.

If you believe that your messages are being mistakenly filtered by the carrier, you can submit a request to the support team. In your request, provide a brief explanation of how your clients opted to be contacted by you and include a summary of your business use case.

LimePhone's support team will assist you further in addressing the issue.