I’m not receiving push notifications

Created by Hito Sumi, Modified on Wed, 13 Dec, 2023 at 10:50 AM by Hito Sumi

If you're not receiving push notifications for incoming calls or messages on LimePhone, you can follow these steps to troubleshoot the issue:

1. Check push notification settings:

On the web or desktop apps, go to Settings > Personal > Notifications. Click on it to enable push notifications if they are not already enabled.

On Android:
Go to "Settings" by tapping the gear wheel icon ⚙️.
Select "Apps".
Find LimePhone in the list of apps and tap on it.
Select the gear wheel icon ⚙️.
Tap on "App permissions".
Select "Notifications" and ensure that Notifications are turned on.

2. Check for connection issues:

Sometimes, connection issues can prevent push notifications from being received. Try switching to a different internet source, such as switching from Wi-Fi to cellular data, or vice versa.

If you're using a VPN, try disabling it temporarily as it may be blocking the necessary connections for push notifications.

3. Escalate the issue to LimePhone support:

If you've gone through the above steps and are still not receiving push notifications for incoming calls or messages, it's recommended to reach out to LimePhone support for further assistance.

You can submit a request for support through the provided link, and the LimePhone support team will be happy to help you troubleshoot and resolve the issue.

Please note that these steps are general suggestions, and it's always best to refer to LimePhone's official support resources or contact our support team for specific and up-to-date guidance tailored to your situation.