Not Receiving SMS on Your LimePhone Virtual Number If you’re unable to receive SMS from certain websites or numbers

If you’re unable to receive SMS from certain websites or numbers on your LimePhone virtual number, you’re not alone. This issue is common in virtual phone services and can occur for several reasons, including carrier restrictions, website policies, and number configurations. In this guide, we’ll walk you through the possible causes and solutions to get your SMS working.

? Common Reasons for SMS Not Being Received

1️⃣ Website or Service Restrictions

Many websites and services block SMS delivery to virtual numbers (VoIP or cloud-based numbers) for security reasons. This is especially common with:

• Banking and financial services (e.g., OTP codes)
• Social media platforms (e.g., Facebook, Instagram, WhatsApp)
• Government services (e.g., tax authorities, healthcare)
• E-commerce and payment platforms (e.g., Amazon, PayPal, Stripe)

? Solution: Try using an alternative verification method if the service offers it (e.g., email verification, authentication apps).

2️⃣ Number Type Compatibility

Not all virtual numbers support SMS from shortcodes (5- or 6-digit numbers) or toll-free numbers. Some services only allow SMS to traditional mobile numbers.

? Solution: Check with LimePhone Support to verify if your number supports shortcodes or toll-free SMS. If needed, consider using a different LimePhone number type.

3️⃣ Carrier Filtering & Blocking

Mobile carriers sometimes block SMS from virtual numbers due to fraud prevention policies or routing restrictions. This is more common in certain regions.

? Solution: Contact LimePhone Support so we can investigate and check carrier filtering issues. If necessary, we may be able to switch routes to improve SMS deliverability.

4️⃣ Incorrect SMS Format or Sender ID

Some websites use different sender IDs or SMS formats that may not be compatible with VoIP numbers.

? Solution:

• Ask the sender to retry with a different format.
• If possible, request the SMS from a regular mobile number instead of a shortcode.

5️⃣ Number Not Configured for SMS Reception

Some LimePhone numbers are voice-only by default and need SMS capability enabled.

? Solution:

• Log into your LimePhone Dashboard at app.limephone.io.
• Go to Numbers > Settings and check if SMS reception is enabled.
• If SMS is not active, reach out to LimePhone Support to enable it.

✅ How to Test If Your Number Can Receive SMS

1️⃣ Send a test SMS from a personal mobile phone to your LimePhone number.
2️⃣ If you receive the SMS, the issue is likely with the website or sender.
3️⃣ If you do not receive the SMS, check your number settings or contact support.

? Still Not Receiving SMS? Contact Support

If none of the solutions work, reach out to LimePhone Support for troubleshooting:

• Live Chat: Available on help.limephone.io
• Email: support@limephone.io
• Phone Support: Check our website for availability.

Provide details such as: ✔️ The website/service you are trying to receive SMS from
✔️ The phone number sending the SMS (if available)
✔️ The time and date of the attempted message

We’ll investigate and provide the best possible solution! ?