How to cancel and request a refund?

At LimePhone, we aim to provide the best virtual phone services. However, if you need to cancel your subscription and request a refund, please follow the steps below.

Cancellation Process

If you wish to cancel your LimePhone subscription or a purchased phone number, follow these steps:

1. Log in to your LimePhone Account

   • Visit app.limephone.io and sign in.

2. Go to Your Subscription or Numbers Section

   • Navigate to Billing & Subscriptions (for subscription cancellation).
   • Navigate to My Numbers (for number cancellation).

3. Select the Subscription or Number

   • Click on the Cancel Subscription or Release Number option.

4. Confirm the Cancellation

   • Follow the on-screen instructions to complete the cancellation.
   • Once canceled, your subscription or number will no longer be available at the end of the billing cycle.

Refund Policy

Refunds are only applicable for unused U.S. phone numbers and are granted solely at the company’s discretion.

Eligibility for Refund

✔ Unused U.S. Numbers – If the number has never been used (i.e., no calls, messages, or verifications).
✔ Refund Request Made Within 7 Days of purchase.
✔ No Abuse or Violation of Terms – Refunds will not be processed if the number has been used for spam, fraud, or other prohibited activities.

Non-Refundable Items

✖ Subscription fees after usage.
✖ Numbers that have been used (calls, messages, or verifications).
✖ International numbers (outside the U.S.).
✖ One-time-use numbers or abuse-prone requests.

How to Request a Refund

If you meet the refund eligibility criteria, follow these steps:

1. Contact Support

   • Visit our Help Center or email support@limephone.io with the subject: Refund Request - [Your LimePhone Number].

2. Provide Necessary Details

   • Your LimePhone account email
   • The phone number you are requesting a refund for
   • A brief reason for the refund request

3. Wait for Review

   • Our team will review your request and respond within 3-5 business days.
   • If approved, the refund will be processed to your original payment method within 5-10 business days.

Important Notes

• Refund requests are processed at the company’s sole discretion to prevent abuse.
• If your request does not meet the eligibility criteria, it will be denied.
• Repeated refund requests may result in account restrictions.

For further assistance, please visit our Help Center or contact our support team.