Cancelling your subscription

Only account owners and admins can cancel.

Cancel a paid plan

1. Go to Settings → Billing. On mobile, open More → Billing & Usage.
2. Scroll down to Danger zone and choose Cancel subscription.
3. Choose a reason, then choose when the cancellation takes effect: * At the end of billing period (the default): your plan stays active until the period you've paid for ends. You won't be charged again. * Cancel immediately: access ends now. You don't get a refund for the rest of the period.
4. Choose Confirm Cancellation.

We email you to confirm.

End your free trial

1. Go to Settings → Billing.
2. Under Danger zone, choose End free trial.

Ending a trial takes effect straight away:

• you lose access to your number and the AI receptionist,
• your number is released and can't be recovered,
• you won't be charged.

Cancel without signing in

If you can't sign in, or your account is still under review, you can cancel through our secure billing portal:

1. Open billing.stripe.com/p/login/3cs8zdevwg6bbscdQQ.
2. Enter the email address that receives your LimePhone invoices.
3. Open the link in the email you receive, then choose to cancel your plan.

A cancellation made in the portal takes effect at the end of your billing period, or at the end of your trial. You won't be charged again.

You can also email [email protected] from the email address on your account and ask us to cancel.

What happens when your plan ends

• Your phone numbers are released. They can't be recovered afterwards. To keep a number, transfer it to another provider before your plan ends.
• Your access is restricted. Calls and texts stop.
• Export anything you need first. Call Logs and Contacts both have an Export button.

Change your mind

Email [email protected] before your billing period ends and we'll keep your plan running.

Refunds

Cancelling stops future payments. It doesn't refund past ones. See Refunds.

Delete your account and data

Cancelling doesn't delete your data. There's no delete button in the dashboard. To have your account and data deleted, email [email protected] from the account owner's email address and ask us to delete the account. We'll reply to confirm before we delete anything.