Change your plan
- Go to Settings → Billing and choose Change plan.
- Pick Monthly or Yearly.
- Choose Upgrade on the plan you want, then confirm.
Only account owners and admins can change billing.
Allowances and limits
- Your plan's allowance resets on the 1st of each calendar month, not on your billing date.
- Free and trial accounts stop when they reach their limits.
- Paid plans that include overage keep working past the allowance. The extra usage is paid from your credit balance.
- Calls to the US and Canada count in your allowance. Calls to most other countries are charged per minute from the first minute.
- Each plan includes a set number of seats. Once members plus pending invites reach your seats (plus any seat add-ons), you can't invite more.
- AI minutes are counted per call, rounded up to the next whole minute. The AI Receptionist needs an active subscription; a call it can't take goes to a person or voicemail.
- LimePhone plans include 100 website AI chat conversations and 200 AI text replies (SMS and WhatsApp) each month. Trials include 50 of each. Over the chat limit, the website widget shows your contact and callback forms instead of the AI. Over the text limit, the AI stops replying and messages wait in your Inbox for a person. Nothing extra is charged. Both reset on the 1st of each month. Owners get a warning at 80% and at 100%.
Cancel
See Cancel your subscription. For refunds, see Refunds.
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